Refund and Cancellation Policy

1. Cancellation Policy

• Advance Cancellations: Cancellations made more 48 hours before the scheduled service date will receive a full refund.
• Advance Cancellations: Cancellations made at least 24 hours before the scheduled service are eligible for a refund, minus a 10% processing fee.
• Same-Day Cancellations: Not eligible for a refund.

2. Refund Policy

• Service Not Rendered: If Nex Move fails to deliver the agreed-upon service due to company-related issues, you will be eligible for a full refund.
• Refund Timeline: Refunds will be processed within 7-10 business days after the cancellation is confirmed.
• Payment Method: Refunds will be issued using the same payment method used for the initial transaction.

3. Exceptions

• Non-refundable items include:
• Custom packing materials once delivered.
• Specialized equipment rentals.
• Refunds may not be granted in cases of force majeure events (e.g., natural disasters, strikes) that prevent Nex Move from delivering services.