SHIPPING & DELIVERY POLICY

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SHIPPING & DELIVERY POLICY

At Nex Move, we are committed to delivering reliable and efficient logistics solutions across India and internationally. This Shipping & Delivery Policy outlines the terms related to order handling, dispatch, transit, and delivery across our service categories.

Our Services

  • NEX PACKING & MOVING SERVICES
  • NEX STORAGE SERVICES
  • NEX TRUCKING & PART-LOAD SERVICES
  • NEX COURIER & PARCEL SERVICES
  • NEX AMBULANCE SERVICES
  • NEX MARKET PLACE

Service Coverage

Services are available across major cities in India, with international freight offered via authorized global counter partners.

Service Fulfillment

  • All bookings made through the website will be acknowledged with a tracking or reference ID via system-generated email confirmation.
  • Services are executed according to the selected service type and the pickup and delivery information provided during booking.

Delivery Timelines

SERVICE TYPEESTIMATED TIMEFRAME
NEX PACKING & MOVING SERVICES2–10 business days (Depending on scope)
NEX STORAGE SERVICESAs per service contract
NEX TRUCKING & PART-LOAD SERVICES2–8 business days (Based on route/load type)
NEX COURIER & PARCEL SERVICES1–7 business days (Domestic) & International Subject to destination, mode & customs clearance
NEX AMBULANCE SERVICES1-2 business days (Based on route/ Availability)
NEX MARKET PLACE1-2 business days (depending on Pickup/ Delivery Location)

Important Note

All delivery times are estimates and may vary due to factors such as distance, service type, road conditions, and third-party delays.

Tracking & Updates

  • Customers receive real-time tracking updates via SMS/email.
  • You may also track your shipment using the tracking number provided in your service confirmation.

Delivery Attempts & Re-Delivery

  • Our logistics partners will attempt delivery up to 3 times.
  • In case of failed delivery due to unavailability, rescheduling can be requested. Additional charges may apply for re-delivery or hold at facility.

Delays or Service Interruptions

  • Nex Move will notify customers promptly in case of any delays or disruptions.
  • Services affected by force majeure events (e.g., floods, strikes, natural disasters) may be delayed or rescheduled without liability.

Customer Responsibilities

  • Ensure accurate pickup and delivery addresses with accessible contact information.
  • Be available at the time of pickup and delivery or authorize a responsible person.

Contact & Support

For queries regarding delivery status, logistics coordination, or delivery rescheduling: Contact our customer service team with booking details at 1800 419 5949 or email us at enquiries@nex-move.com.

Thank you for choosing Nex Move – your trusted partner in logistics and mobility solutions.